Essay regarding customer services

п»ї Content Page в„–

Introduction webpage 3 Activity A page a few Research record discussing the customer service plans

a. An analysis about using customer service policies(1. 1) webpage 3, 4 b. An analysis about the evaluation of customer service policy(1. 2)

Task B

Interaction and information research

a. Analysis of the several communication methods(2. 1)

w. Analysis in the influence of customer understanding by customer care provision (2. 2) c. Assessment of sources of information about customer requirements and fulfillment levels (3. 1)

Activity C

Group Presentation

a. Carry out and present a research on consumer requirement and satisfaction amounts for hospitality business, and suggest several potential improvements(3. 2) m. Present a delivery of customer services for the same organization (4. 1) c. Review your own performance and generate recommendations for improvements(4. 2) Realization


In my job I will present information about buyers services amounts, customer satisfaction, what is customer solutions, I will give examples and evidence regarding different organizations and their buyers services levels and policies. I want to begin with the explanations of client services and customers service policies. Consumer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),  " Customer service is a series of activities created to enhance the standard of customer satisfaction – that is, the sensation that a service or product has achieved the customer requirement. " Some individuals say that...

Sources: 1 . Yahoo, Wikipedia (2013)

2 . Turban, Efraim (2002). В Electronic Commerce: A Managerial Point of view.

three or more. Entrepreneur Magazine

Essay Task